Contact Us

Customer Service Email:
Non-Member Email:

Toll Free: (866) 509-5396 (TTY: 711)*
Fax: (877) 832-5757

Telephone lines are open 8am to 8pm, seven days a week. You may reach a messaging service on weekends and holidays from April 1 to September 30. Please leave a message, and your call will be returned the next business day.

Multi-Language Insert: Please click here to view or download the Multi-Language Insert.

Mailing address and fax number for written customer service, claims, appeals and grievances requests:
BayCare Health Plans
PO Box # 3710
Troy, MI 48007

Fax: (877) 832-5757 (customer service and grievances requests)
Fax: (877) 832-5755 (appeals)

*Please note that our main customer service number (above) is the designated number for submitting oral requests.