About Us

Customer Service Email: customerservice@baycarehealthplans.org
Non-Member Email: sales@baycarehealthplans.org

Toll Free: (877) 549-1741 (TTY: 711)*
Fax: (877) 832-5757

Telephone lines are open 8am to 8pm, seven days a week. You may reach a messaging service on weekends from April 1 to September 30 and holidays. Please leave a message, and your call will be returned the next business day.

View or download our Multi-Language Insert.

Mailing address for written customer service, claims, appeals and grievances requests:

BayCare Health Plans
PO Box # 3710
Troy, MI 48007

Fax numbers for customer service and grievance requests (claims not accepted via fax):

Fax: (877) 832-5757* (customer service and grievances requests)
Fax: (877) 832-5755* (appeals)

*Please note that our main customer service number (above) is the designated number for submitting oral requests.