Contact Us

Customer Service Email: Non-Member Email: Toll Free: (866) 509-5396 (TTY: 711)* Fax: (877) 832-5757 Telephone lines are open 8am to 8pm, seven days a week. You may reach a messaging service on weekends and holidays from April 1 to September 30. Please leave a message, and your call will be returned the next business day. Multi-Language Insert: Please click here to view or download the Multi-Language Insert. Mailing address and fax number for written customer service, claims, appeals and grievances requests: BayCare Health Plans PO Box # 3710 Troy, MI 48007 Fax: (877) 832-5757 (customer service and grievances requests) Fax: (877) 832-5755 (appeals) *Please note that our main customer service number (above) is the designated number for submitting oral requests.